Return Policy
Overview
At www.lcjstudio.com, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return and exchange policy to ensure your shopping experience with us is as smooth as possible.
Returns
- Eligibility: Items can be returned within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Some products, such as personalized items, custom items, and clearance, are not eligible for return.
- Return Process: To initiate a return, please contact our customer service team at lcjstudioarts@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective, or the return is a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100. www.lcjstudio.com is not responsible for lost or damaged return shipments.
- Refunds: Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
- Eligibility: As each piece is unique exchanges are not allowed.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 14 days of receiving the item. We will arrange for a repair, replacement, or refund based on your preference.
Non-Returnable Items
The following items are non-returnable and non-refundable: clearance items, customized products
Changes to the Return Policy
We may update our return policy from time to time. Any changes will be posted on this page. Please review this policy periodically for any updates. Changes to this policy are effective when they are posted on this page.
Contact Us
If you have any questions about our return policy, please contact us at lcjstudioart@gmail.com
Refund Policy
Overview
At www.lcjstudio.com, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward refund policy to help address any issues.
Eligibility for Refunds
- Refund Requests: To request a refund, please contact our customer service team at lcjstudioart@gmail.com within 10 days of receiving your order. Please provide your order number and the reason for your refund request.
- Condition of Items: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Some products, such as [list any exceptions, e.g., personalized items, clearance items], are not eligible for refunds.
- Refunds for Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 14 days of receiving the item. We will provide instructions on how to return the item and issue a refund or replacement based on your preference.
Refund Process
- Return and Inspection: Once we receive your returned item, we will inspect it to ensure it meets the refund criteria. Refunds will be processed within 10 business days after the inspection.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
- Partial Refunds: In certain cases, we may offer a partial refund if the item has been used or if it is returned in a condition that is not as new.
Non-Refundable Items
The following items are non-refundable: clearance items, customized products, and personalized items.
Changes to the Refund Policy
We may update our refund policy from time to time. Any changes will be posted on this page. Please review this policy periodically for any updates. Changes to this policy are effective when they are posted on this page.
Contact Us
If you have any questions about our refund policy, please contact us at lcjstudioart@gmail.com